Support Services

Have questions about your online proctored learning event? Want to ensure your device and browser meet our system requirements? Wondering how we protect your privacy?

With Integrity Advocate, learners have 24/7 access to our help center and knowledge base. And if you can’t find the answer you’re looking for, our support agents can be reached instantly by live chat, phone, or email — all day, every day.

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Users Seeking Support


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Average Reply Time

8 mins

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Support Available


Service Centres

End User Support

Always available through chat, phone, and email. Learners are encouraged to contact our support team 24/7, 365 days a year for technical support during online learning activities. Visit our dedicated help center and knowledge base for more information.

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Admin Support

Your account manager will provide training and support during onboarding and beyond. Visit our new partner help center for video walkthroughs and FAQs.

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Faculty Support

Your account manager will provide faculty training and support to ensure that everyone on your team has full visibility into the Integrity Advocate solution. Visit our new partner help center for video walkthroughs and FAQs.

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Learn how we take the burden of support off your shoulders

We provide full end-user support at no additional cost via phone, website, email, and chat, 24 hours a day, every day. Schedule a time to learn how we support you, your institution, and your learners.

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What we DON'T do
Impose complicated and clunky technology on learners.

Forcing them to access support when they should be focused on their learning event.

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