TRUE PARTNERSHIP
Technology gets you started, partnership gets you further
Launching your assessment program is just the beginning. From implementation and participant support to ongoing strategy and emerging assessment threats, we're with you every step of the way.
PARTNERSHIP IN PRACTICE
A team invested in your success
Software can deliver features. A true partner helps your program succeed. From launch through growth, our responsive, knowledgeable team is invested in your success.
Our customers consistently describe Integrity Advocate as responsive, approachable, knowledgeable, and genuinely invested in their success.
HOW WE PARTNER
More than support, a team invested in your success
Our partnership doesn't end at implementation. We work alongside your team to solve challenges, optimize your program, and help you stay ahead as assessment needs continue to evolve.
Before launch
Configure your platform, integrate with existing systems, train administrators, and prepare participants for success.
During assessments
24/7 support for administrators and participants, plus regular check-ins to keep assessments running smoothly.
As your program grows
New capabilities, emerging best practices, optimization recommendations, and a team that evolves with you.
DESIGNED FOR LONG-TERM SUCCESS
Great support creates better assessment experiences
1%
Industry-leading support rate
24/7
Support for admin and participants
10M+
Total session proctored
65+
Languages supported globally
Great partners don't just solve today's challenges
They help you prepare for tomorrow.
Assessment security continues to evolve. From AI-assisted cheating to changing privacy expectations, we're constantly researching what's next and helping customers stay ahead with new guidance, best practices, and platform improvements.
What do our clients say about us?
It's been an outstanding experience; what really stands out is the people behind the product. Both the support and sales teams have been consistently responsive, approachable, and invested in helping us succeed. They treat us like partners, not just clients, and genuinely listen to feedback as the platform evolves.
Principal at InformNet - Manitoba's Online High School
We started in 2019 and have evolved, we are confident in our partnership with Integrity Advocate, and the technology and the customer support. We firmly believe that Integrity Advocate understands this space better than most.
Integrity Advocate has continued to provide the support we need. When things came up, they were resolved quickly. And as we’ve grown, they’ve continued to deliver a best-in-class level of service. I’ve never experienced that type of service from any partner I’ve ever had.
My Food Service License
Insights from the Integrity Advocate team
Explore practical guidance on building stronger assessment programs, and supporting better participant experiences.
OnDemand Webinar: 30K Proctored Exams, Zero Headaches: National Payroll Institute Keeps Support Under 1%
June 2, 2025
|
7
min read
Before Integrity Advocate, nearly 50% of National Payroll Institute students experienced issues with online proctoring. After implementation, that figure dropped to virtually zero. This webinar recap covers NPI's full transformation: a 57% reduction in academic integrity incidents, 30,000 or more exams proctored seamlessly, sub-1% support rates, and a scaling from a few thousand to every student being e-proctored in less than three months. Three NPI leaders share what the experience looked like from the inside and what they would tell other organizations considering a proctoring solution.
Assessment Security Is Changing. Is Your Strategy Built for What Is Next?
February 17, 2026
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4
min read
Assessment security has changed fundamentally. AI-assisted misconduct, global remote testing at scale, rising privacy expectations, and credentials tied to real professional consequence have all shifted the landscape at once. This post traces how assessment delivery has evolved from in-person exams to global remote testing, examines what each shift has required from integrity programs, and makes the case for why a modern assessment security strategy needs layered detection, human judgment, privacy-first design, and a partner built to adapt as the landscape continues to change.
Five Secrets to Integrity Advocate’s Industry-Leading Support
September 17, 2024
|
3
min read
Just 0.58% of Integrity Advocate learners required support during their exam last year. This post breaks down the five design decisions behind that number: no installation or plugins, full mobile and tablet compatibility, on-demand availability with no scheduling requirement, Privacy by Design data handling, and a simple interface that learners can navigate without assistance. For organizations running online exams at scale, each of these directly reduces the administrative burden and cost of support.
Preguntas frecuentes
Find answers to the most commonly asked questions.
Your Customer Success team configures your assessment settings, helps establish security policies, trains your team, and guides your organization through launch.
Yes. Every customer works with a dedicated Customer Success representative who understands your program and remains your primary contact.
Yes. Integrity Advocate provides real-time support to help participants resolve technical issues quickly and minimize disruptions during testing.
Absolutely. We regularly review your program, gather feedback, recommend improvements, and help you adapt as your needs evolve.
Customers consistently tell us that our team is one of the biggest reasons they choose—and continue to recommend—Integrity Advocate. We don't just provide software; we work alongside your team to help you build and maintain a successful assessment program.
See how simple secure assessments can be.
Schedule a personalized walkthrough to see how Integrity Advocate protects participant data, supports global privacy requirements, and helps organizations deliver secure, defensible assessment outcomes.
10M+
Total session proctored
65+
Languages supported
98%
Client retention rate