Social Transparency

Integrity Advocate believes that feedback provided by end-users and administrators greatly benefits our ongoing efforts to maintain our standing as the solution of choice for organizations that care about privacy, accessibility, user experience, and academic integrity.

Even when public posts are inaccurate and may mix us up with our competitors, what is of concern to individuals is shown thus allowing us to confirm that we are on the right path.

Below you will find critical comments collected on the various platforms monitored over the past five years.

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Social Media Comments

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Reviews
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June 21, 2021
Salvatore P

"Amazing Service"

Comments: Our overall experience with Integrity Advocate has been fantastic. We have no complaints and are always happy to be working with them.

Pros: Integrity Advocate's customer support second to none. Administration with their system is easy to use and provides all the necessary functionality. Any support needed is always provided immediately to both our team and to our clients. The Integrity Advocate team is also always willing to work with us on improvements or new implementation we may need.

Cons: There is nothing we feel negatively about their service.

Alternatives Considered: Examity

Reasons for Choosing Integrity Advocate: Our experience with Examity, after they purchased BVirtual was not as seamless as it could have been. Integrity Advocate also offered a service with more functionality at a better price!

Switched From: Examity

Reasons for Switching to Integrity Advocate: Integrity Advocate offered the most in-depth solution to our Proctoring needs. We also appreciated the personalized customer support and all the help that their team was willing to offer to help implement them as our Proctoring solution!

Integrity Advocate

Thank you Salvatore. We really enjoy working with you and your incredible team!

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June 18, 2021
Elena C

"Excellent product"

Comments: Due to the pandemic we needed to adjust our exam delivery model quickly to allow our learners to take licensing courses and become licenced. IA was very helpful with this transition and we were able to get things up and running in no time. We had a lot of support from IA from the time we launched and throughout our more than a year using this system.

Pros: Very easy to install and easy to use with the LMS (MOODLE). Great customer service. We’re always able to reach out to the help desk support team and they respond within minutes.

Cons: Some limitations, such as inability to use full screen with our version of MOODLE. Some devices are not recommended due to those devices causing issues with the session.

Alternatives Considered: ProctorU

Reasons for Switching to Integrity Advocate: They responded to us quickly when we needed to implement something as soon as possible. IA was able to provide solutions to our problems in a timely manner which allowed us to offer online exams quickly to our learners without much disruption.

Integrity Advocate

Thank you Elena! It has been a pleasure working with you. We think you are going to really like our new Integrity Lock feature being released soon!

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November 3, 2017
Dan M.

"Excellent - we have put hundreds of thousands of users through this virtual proctoring successfully."

Comments: Huge cost savings for my clients, in the many many millions of dollars per year in saving by allowing them to move costing in-person theory only training online.

Pros: It works with all mainstream browsers and it's extremely easy to use. The team at integrity have always provided great support and it's outstanding value for the money. Having confidence in the knowledge that the people we are issuing safety training completion records to is invaluable.

Cons: It would be nice if it could alert a person when they are out of camera view with a visual + audio type notification to reduce the percentage of people that fail. it's a very very small percentage now, less than 2% but on high volume that still a few calls a day, so that would be an improvement, but i know it's coming!!

Integrity Advocate

Thank you for your continued support Dan. We like your idea and are working on it as we speak!

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June 9, 2021
Nathan B

"Elegant Solution for Online Proctoring"

Comments: The people at Integrity Advocate are great at forming relationships. They are very transparent in what they do which builds a solid foundation of trust. They are clearly passionate about their product and this makes it even easier to work with them. We got everything set up very quickly and had support every step of the way. They listen when you have suggestions or ideas and work to implement those wherever possible. I have really enjoyed working with this team and hope to do so for a long time.

Pros: It integrates easily with our current system. It runs smoothly and is aesthetically pleasing; it meets the high standard we have for all our systems. It is also very effective at proctoring while not being too invasive; our users feel comfortable using it. Integrity Advocate strikes the right balance of integrity and privacy, which is hard to find!

Cons: Not really much to say here. Integrity Advocate continues to roll out updates, adding new functionality that you did not really think you needed until you see it. The product improves continually.

Reasons for Choosing Integrity Advocate: Proctoring sessions had to be done live with a person. Users were not comfortable sharing their camera and screen with a strange. Proctoring sessions had to be scheduled, which was not ideal. The customer service was poor; we fielded too many complaints from our clients who had bad experiences trying to troubleshoot issues with Examity directly. Examity also requires students to give access of their computer to the proctor, which seemed like a security and privacy issue.

Switched From: Examity

Reasons for Switching to Integrity Advocate: Integrity Advocate had an elegant solution with a very smooth integration with our LMS (Brightspace by D2L). They also built their product with privacy first in mind, which was not apparent with other products. Many of the others could not provide an easy system whereby on-demand sessions were set up. Pricing was also a bit too high for the other products we looked at.

Integrity Advocate

Wow thank you Nathan! It has been an absolute pleasure working with you and your team. Your feedback has been very helpful too!

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June 9, 2021
Richard A

"Great Partner"

Comments: Since day one, we have had amazing communication with the team at IA. They are very much a partner in our success. Always open to new ideas and concepts. Always willing to connect with our other partners to find solutions.

Pros: Ahead of its time with technology. Very user friendly. Certainly adds integrity to our program. Good support and easy integration.

Cons: No real issues with the software. Always looking at ways to improve.

Integrity Advocate

Thank you Richard! It is an absolute pleasure working with you and your team.

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November 3, 2017
Morgan C

"Integrity Advocate provides our organization with third party proctoring for our online assessments"

Comments: Reliable third party verification of identification of participants and their adherence to the rules of the assessments that they are completing online through our organizations website.

Pros: Easy to use and intuitive interface that runs smoothly without any technical issues. Should we have any questions or concerns the staff is very helpful and attentive at attending to our needs.

Integrity Advocate

Cheers Morgan! Always a pleasure working with you and your team!

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October 20, 2020
Paul G

"One of a kind"

Pros: Works on all browsers. Privacy focused (doesn't store any needless data). GDPR compliant. Super easy to setup. Extremely speedy support. Team is very helpful with customization.

Cons: I really don't have any complaints but would love to see a standalone assessment portal for non-D2L / Moodle customers.

Integrity Advocate

Thank you Paul. It's been really great working with you and your clients!

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June 11, 2021
Matthew K

"Would Recommend Integrity Advocate!"

Pros: Integrity Advocate's system is very user friendly and provides our customers with a smooth webcam exam experience. Their team is very supportive in integrating their program into our LMS and is always available for assistance.

Cons: I do not have any complaints with this software.

Integrity Advocate

It has been a real pleasure working with you and your team Matthew! Congrats on all of your continued growth & successes!

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November 4, 2017
Trevor J

"As many company apps go online, IA addressed concerns with user ID and participation verification."

Pros: Integrity Advocate seamlessly integrated with my organization's needs for online training, testing and completing required forms. It assisted in ensuring our company's due diligence as it pertains to user identification and participation verification as we were able to implement the technology with already existing programs. Its customization options ensured that our various business area's needs were met while its security features provided the confidence that personal data is kept safe and secure. As an end user, Integrity Advocate is simple to use while not requiring any unnecessary additional downloads or hardware purchases.

Integrity Advocate

Thank you Trevor! Always great working with you and your team.

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November 8, 2017
Morgan D

"Our software application has been integrated with IA seamlessly."

Pros: ID verification technology is a MUST in the software sector that we service. As an elearning vendor and LMS provider, this solution help us to further stand apart from the competition.

Cons: The end-user's must have access to appropriate computers and devices (with webcams) to support the solution.

Integrity Advocate

Thank you Morgan! It has been a pleasure working with you and your team. Congratulations on all of your success!

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March 1, 2021
AdventurousPepper371

LOL, BCIT is going the opposite direction.

They just switched from Proctorio to an even more invasive program called Integrity Advocate. They have people check your student ID and then they will review the entire recorded exam before your grade is validated.

Integrity Advocate

LOL, BCIT is going the opposite direction.

They just switched from Proctorio to an even more invasive program called Integrity Advocate. They have people check your student ID and then they will review the entire recorded exam before your grade is validated.

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