Organizations across the globe and across industries have for years used workforce training as a legally defensible means of mitigating serious risks. One of the challenges facing industry is how to provide training at scale as demand increases. This challenge was brought to a head in 2020/2021 as the COVID-19 pandemic forced organizations to move their workforce training online
The shift to online learning comes with two significant benefits to industry — massive cost savings and the ability to develop personnel with an efficiency that was not feasible with traditional learning. The savings are due to the minimal resources needed (including dedicated physical spaces and materials, travel time, and instructors and support staff), no matter the number of employees taking the training.
The shift also decreases the amount of time personnel spend completing training — which translates to more time spent on the job site. A Brandon-Hall study showed that e-learning, on average, uses 40-60% less employee time than traditional learning. Online training also allows for better access to translation and aid services, allowing training to be quickly and easily customized for those with learning disabilities or ESL requirements with a significantly lower cost than traditional training.
While online training has been great for business, there are legitimate concerns. One of the biggest concerns is traditional online learning’s inability to verify learner identity and participation. Organizations have no way of knowing if training is being received by those it was intended for, and no way of confirming the desired participation of the learner. When training is a legally defensible means of mitigating risks, ensuring that the individual taking the training is who they say they are is critical.
(This happens more often than you might think.)
The virtual proctoring technology and services offered by Integrity Advocate have helped many large organizations make the shift to online learning safe and seamless. With Integrity Advocate verifying learner identity and participation, organizations have addressed concerns relating to verifying training effectiveness, maintaining regulator acceptance, and ensuring legal value.
The multinational integrated oil and gas company Suncor Energy Inc. successfully moved their personnel training from instructor lead to web-based using Integrity Advocate, achieving a cost savings of five million dollars.
“Inconsistent training is no longer an issue, and the organization is now able to demonstrate compliance to regulators at the individual level,” said Suncor in a 'lessons learned' video.
Additionally, "Cost savings of $5 million over the remaining 2-year life of the project will be realized from productivity improvements and by eliminating the need for an orientation trailer, a full-time training position and busing."
Other leading organizations have followed this model. Another multinational energy company recently moved their on-site orientation training online with the help of Integrity Advocate, offsetting 1.5 million dollars that were previously allocated to provide an orientation to 4000 workers that converge on the plant for a short-term maintenance effort.
With Integrity Advocate providing identity verification and participation monitoring, industry can now safely enjoy the financial and efficiency benefits of online training. Today, organizations no longer need to risk regulatory non-compliance or a loss in the legal/due diligence value of their training effort.