Admin Support
Support for your team
From onboarding to ongoing guidance, your dedicated account manager helps instructors, educators, and industry team members get the most from Integrity Advocate within their LMS.
Important links and emails
Everything you need to get support, report an issue, or connect with the Integrity Advocate team.
Everything you need to get support, report an issue, or connect with the Integrity Advocate team.
Get help with login issues, assessments, technical questions, or using Integrity Advocate as a student or learner.
Email support: support@integrityadvocate.com
Experiencing a technical issue or integration problem? Our technical support team is here to help troubleshoot and resolve it.
Interested in Integrity Advocate or have questions about our solutions? Our team is here to help.
Check the current status of Integrity Advocate services, scheduled maintenance, and any ongoing incidents.
Using Integrity Advocate
Use the available tabs to manage course activities, review results, and monitor your Integrity Advocate account.
Use the available tabs to manage course activities, review results, and monitor your Integrity Advocate account.
Search participant review results for all Integrity Advocate-enabled activities within your course.
Manage Integrity Advocate settings for each activity in your course. This tab is optional for LTI 1.3 or enhanced widget setups.
Update administrative settings and view license consumption details.
Enable Integrity Advocate on Activities
Enable Integrity Advocate proctoring for specific activities within your course. From the Activities tab in the Integrity Advocate widget, you can configure proctoring settings, apply rules, and optionally create a grade item to track review status.
Enable Integrity Advocate proctoring for specific activities within your course. From the Activities tab in the Integrity Advocate widget, you can configure proctoring settings, apply rules, and optionally create a grade item to track review status.
1. Open the Integrity Advocate (LTI 1.3 or enhanced) widget and select the Activities tab.
2. Find the activity where you want to enable Integrity Advocate proctoring.
3. Select Enable Integrity Advocate for the desired activity.
4. If needed, select Use Grade Item to create a new grade item updated by Integrity Advocate with the review status.
5. Note: Integrity Advocate does not modify any existing grade items you have already created.
6. If available, select the appropriate Level from the dropdown menu. Each level includes different available rules.
7. Click Select Rules and choose the rules you want to apply to the activity.
8. Click Submit to save your settings.
Customize Rules on Activities
Configure activity-specific proctoring settings and learn how each rule supports your assessment requirements.
Configure activity-specific proctoring settings and learn how each rule supports your assessment requirements.
1. Open the Integrity Advocate (LTI 1.3 or enhanced) widget and select the Activities tab.
2. Find the activity where you want to customize rules.
3. Select the appropriate Level for the activity. Available rules vary by level.
4. Click Select Rules and choose the rules you want to apply.
5. Click Submit to save your settings.
Integrity Advocate offers customizable rules to help maintain assessment integrity. Review each rule carefully to ensure your settings align with your assessment requirements and student expectations.
Remain engaged
Students must remain focused, awake, and attentive throughout the activity.
Stay in view of the camera
Students must remain visible on camera for the duration of the activity.
Must not use collaborative applications
Students cannot use applications that allow online communication, such as Zoom, WhatsApp, or Discord.
Do not communicate with others
Students cannot use communication devices, applications, or speak with another person during the activity.
Do not be in the presence of others
Students must complete the activity without assistance or communication from other people.
Must not use AI applications
Students cannot use AI applications during the activity.
No use of smart devices
Students cannot use electronic devices such as phones or tablets.
Must not use headphones
Students cannot use headphones during the activity.
Consideration: Let students know this rule is enabled in advance to prevent accidental violations, such as listening to music during a quiz.
Must not use external resources
Students cannot use external resources such as calculators, phones, electronic devices, books, notes, or textbooks.
Consideration: Do not enable this rule if students need access to approved resources during the activity.
Must not leave full screen
Students cannot exit full-screen mode or access other browsers, tabs, or programs.
Consideration: Full-screen monitoring is recommended for high-stakes assessments only. Do not enable this rule if students need access to other resources.
Must complete room and desk scan
Students must show a clean workspace with no unauthorized materials or other people present.
Integrity Advocate never allows artificial intelligence to make final proctoring decisions. Instead, AI simply guides reviewers to potential session flags, allowing them to apply discretion when needed.
Reviewers can use more or less discretion when reviewing sessions, based on your institution’s unique needs. Contact your Account Manager for more information.
Admin Email Settings
Integrity Advocate email settings and notifications can be modified in the Admin Tab.
Integrity Advocate email settings and notifications can be modified in the Admin Tab.
1. Within the Integrity Advocate (LTI 1.3 or enhanced) widget, click on the Admin tab.
2. Option to check Receive Account Update Emails and Receive Participant Update emails.
3. To add additional emails click Add An Additional Contact.
4. Enter First Name, Last Name, Email and check email options.
5. Click Save.
Override a Session Status
You can Override a Valid, Invalid (ID), or Invalid (Rules) status from the Integrity Advocate widget.
You can Override a Valid, Invalid (ID), or Invalid (Rules) status from the Integrity Advocate widget.
1. Find the participant in the Participants tab, then click Override under their current status.
2. Click the dropdown under Status Override, select the new status, and enter a reason. Click Submit.
3. Click OK when prompted.
4. Click Override again to see the reason and who made the change.
Different Session Statuses
There are four possible statuses that you will see in the Integrity Advocate widget under the Participants tab:
There are four possible statuses that you will see in the Integrity Advocate widget under the Participants tab:
If there is an End date and time, the session is being reviewed. If the end date and time is “Incomplete”, the participant is currently taking the quiz, or they began the session but left without completing (ie, closed the browser without closing the Integrity Advocate session).
This means the session is complete with no violations.
This means the participant has submitted an unreadable or non-approved ID and needs to resubmit.
There has been a violation of the selected rules for the quiz.
Participant ID Resubmission
Learn why participants may be asked to resubmit their identity verification information and how they can complete the process securely.
Learn why participants may be asked to resubmit their identity verification information and how they can complete the process securely.
There are several reasons why Integrity Advocate may be unable to verify a participant’s identity. Participants may be asked to resubmit their user photo and accepted photo ID after an assessment if the verification requirements are not met.
Common reasons include:
Unclear image of ID provided
- The ID image is too blurry to read.
- The ID is held too far away from the camera.
Unclear participant photo provided
- A photocopy or digital image of the participant’s face was submitted.
- The participant is wearing a mask or other face covering.
Information does not meet requirements
- An unaccepted form of photo ID was provided.
- A photocopied or digital image of an ID was submitted.
Name mismatch between ID and session
- The name on the participant’s photo ID does not match their account name.
- Common nicknames may be accepted (for example, Bob for Robert), but the participant’s account name should match the legal name shown on their ID in other cases.
Participants will be asked to resubmit their user photo and accepted photo ID so Integrity Advocate can complete identity verification after the assessment.
If session status emails are enabled, participants will receive an email with instructions and a link to resubmit their information.
If session status emails are disabled, administrators can provide participants with the unique ID resubmission link available in the Integrity Advocate widget.
Integrity Advocate follows a privacy-first approach when reviewing identity verification issues. To protect participant privacy, reviewers flag the user photo instead of including screenshots of the participant’s photo ID when identifying verification concerns.
This ensures sensitive ID information is not shared unnecessarily during the review process.
View Proctored Results
Access participant proctoring results, download reports, and review individual assessment sessions through the Integrity Advocate widget.
Access participant proctoring results, download reports, and review individual assessment sessions through the Integrity Advocate widget.
Review proctoring results for all participants within a specific activity by accessing the Participants tab in the Integrity Advocate widget.
1. Open the Integrity Advocate Widget and select the Participants tab.
2. Select the activity you want to review.
3. Download the IAReport for the activity.
4. Click the Session Link to view participant proctoring results.
Review a specific participant’s proctoring results by searching for their name within the Participants tab.
1. Open the Integrity Advocate Widget and select the Participants tab.
2. Search for the participant you want to review.
3. Under the Participant column, click the participant’s name.
4. Review the participant’s proctoring results.
License Consumption
License consumption shows how many Integrity Advocate licenses have been assigned and used across your activities. Monitoring license usage helps administrators understand availability, manage activations, and ensure they have the licenses needed for upcoming assessments.
License consumption shows how many Integrity Advocate licenses have been assigned and used across your activities. Monitoring license usage helps administrators understand availability, manage activations, and ensure they have the licenses needed for upcoming assessments.
Review license availability and usage details for your Integrity Advocate activities through the Admin tab.
1. Open the Integrity Advocate Widget and select the Admin tab.
2. Under Activation Details, find the activity you want to review.
3. Review the Available Licenses and Consumed Licenses columns.
Note:
To view activations that have been fully consumed, select Show Used Activations at the top of the activations table.
Download a license report to review detailed license usage information for an activity.
1. Under the activity name, click License Report.
2. Download or view the generated license report.
Run a quick practice test
Complete a practice test to check your technical requirements and avoid last-minute issues during your assessment. We'll check your camera, microphone, browser compatibility, and internet connection to help ensure everything is working before test day.
No data is collected or recorded during the practice session.
Live chat
Available 24/7 for test takers and administrators. Fastest response for exam-day issues.
Email support
For non-urgent questions, configuration help, or anything that needs a detailed response.
Privacy requests
Questions about your data, requests to update or delete personal information, or compliance inquiries.