August 19, 2020

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5 min read

How the University College Dublin Achieved a Triple Win with Online Proctoring

When the University College Dublin moved examinations online during the pandemic, they chose to look at the entire assessment process rather than simply adding monitoring to an existing exam format. Working with Integrity Advocate, UCD achieved a triple win: maintained academic integrity, a low-friction student experience, and a manageable implementation for faculty and administration. Fewer than 2% of students required support and there was not a single complaint.

Online Proctoring
Assessment Security
Defensible Outcomes
Privacy & Data Protection
Caroline Esteves
Growth Marketing Specialist
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When the COVID-19 pandemic forced higher education institutions to move assessments online almost overnight, most focused on one question: how do we stop cheating? The University College Dublin asked a better one: how do we make this work well for everyone?

The answer produced what UCD called a triple win: a proctoring outcome that served the institution, the students, and the faculty simultaneously. Here is how they got there.

The Challenge

UCD is Ireland's largest university, with over 33,000 students and a long-standing reputation for academic excellence. Maintaining that reputation meant that moving examinations online could not come at the cost of assessment integrity. But UCD also understood that how they proctored those exams would reflect directly on the student experience they were known for.

In-person examinations had always relied on physical controls: exam centers, invigilators, student ID checks at the door, and a clear prohibition on unauthorized materials or devices. Replicating that environment online without creating friction, privacy concerns, or an invasive experience for students was the core challenge.

UCD had additional considerations that many institutions overlook. They were unwilling to require students to install monitoring software on personal devices. They were concerned about the stress that aggressive proctoring creates. And they wanted a solution that would hold up to scrutiny on accessibility and privacy grounds.

The Approach: Looking at the Whole Assessment, Not Just the Monitoring

Rather than simply dropping a proctoring tool on top of their existing exam process, UCD worked with Integrity Advocate to look at the entire assessment lifecycle.

That meant evaluating the manner of assessment itself, not just the monitoring layer. It meant considering how questions were structured for a remote environment. It meant thinking carefully about student communication before, during, and after the exam. And it meant choosing a proctoring approach built on reasonable discretion rather than rigid algorithmic enforcement.

UCD also prioritized identity authentication from the start, replicating the student ID check that had always been part of in-person examination, but in a way that was proportionate and privacy-respecting for a home environment.

"Every flagged session at Integrity Advocate is reviewed by a trained human before any determination is made. The algorithm identifies. The reviewer decides. That's not a nice-to-have — it's the only way to produce outcomes programs can stand behind."

Chris Viso
Founder - My Food Service License

The Outcome: Less Than 2% Support Rate, Zero Complaints

The results were measurable and clear.

After completing online proctored assessments, Integrity Advocate gathered feedback from both students and faculty. The student-facing communication, combined with the use of reasonable discretion rather than automated algorithmic flags, produced an assessment experience where fewer than 2% of students reached out for support. There was not a single complaint received.

For a rollout of this scale, at one of Europe's largest universities, that is a remarkable outcome. It reflects what happens when the assessment experience is designed with the student in mind from the start, rather than treated as a control problem to be solved after the fact.

The Triple Win

The UCD implementation demonstrated that online proctoring done well does not require tradeoffs. It can deliver across all three dimensions simultaneously.

For the institution: Assessment integrity was maintained at the standard UCD's reputation demands. Results are documented, human-reviewed, and defensible.

For students: The experience was low-friction, privacy-respecting, and did not require installing software on personal devices. Students completed exams in a comfortable environment without unnecessary stress or invasive monitoring.

For faculty and administration: The process was manageable, support demand was minimal, and the transition did not create the operational burden that many institutions feared.

What UCD's Experience Means for Other Institutions

Since the shift to remote assessment during the pandemic, many higher education institutions have made online proctoring a permanent part of their strategy. The reasons are practical: reduced facility costs, greater scheduling flexibility, the ability to reach international students without travel constraints, and a more accessible experience for students who face barriers to in-person examination.

But the UCD experience points to something more important than logistics. The difference between a proctoring implementation that works and one that generates complaints, disputes, and staff burden comes down to approach.

Implementing online proctoring is not a simple process swap. It requires thinking about the impact on students, faculty, and administration from the start. It requires a partner willing to work through that process collaboratively, not just hand over a platform and step back.

That partnership is what UCD found with Integrity Advocate, and it is what made the difference.

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Implementation Done Right Makes All the Difference
UCD achieved less than 2% student support demand and zero complaints across a university of 33,000 students. The difference was a proctoring partner that looked at the whole assessment process, not just the monitoring window.

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Frequently asked questions

Find answers to the most commonly asked questions from our clients.

A triple win refers to a proctoring outcome that serves all three stakeholder groups simultaneously: the institution maintains assessment integrity, students experience a low-friction and privacy-respecting process, and faculty and administration manage a workable implementation without excessive support burden. The UCD implementation demonstrated that these three outcomes are not in conflict when the assessment process is designed holistically from the start.

Rather than adding a proctoring tool on top of their existing exam format, UCD worked with Integrity Advocate to evaluate the entire assessment process. This included reviewing how questions were structured for a remote environment, planning student communication before and after the exam, and selecting a monitoring approach based on reasonable discretion rather than rigid automated enforcement.

Fewer than 2% of students required support during the online proctored assessment rollout across a university of over 33,000 students, and there was not a single complaint received. These results reflect what happens when the assessment experience is designed with the student in mind from the start.

UCD was concerned about the privacy implications and security risks of requiring students to install monitoring software on personal devices. Integrity Advocate's browser-based platform addressed this concern directly, allowing UCD to run proctored assessments without requiring any installation on student devices.