The importance of continuing education and training across critical fields like medicine, health and safety, and engineering cannot be overstated. When professionals lack the most up-to-date knowledge required for their roles, lives are put at risk. 

Integrity Advocate and IACET (International Accreditors for Continuing Education and Training) are working together to deliver more secure continuing education and training. Through this partnership, we are committed to helping organizations enhance the integrity of their online learning events.

What’s the Challenge?

The landscape of online continuing education is rapidly changing. AI plug-ins can now automatically capture questions and complete assessments, creating a growing threat that continuing education units (CEUs) are being awarded without the direct participation of the intended learner. 

Organizations that fail to adopt rigorous standards for ID verification and participation monitoring face significant regulatory and reputational risks. This lack of oversight has had, at times, absurd consequences — including the case of a pug that has been awarded more than 100 professional certifications. 

More seriously, however, numerous organizations worldwide have faced legal action and public backlash when certificates were issued to individuals who had not completed the requisite training. 

Working Together for Risk Assessment and Resources

To tackle these challenges head on, Integrity Advocate is working closely with IACET to provide members with essential resources and risk assessments. These assessments will help organizations understand their vulnerabilities and determine mitigation strategies tailored to their unique needs.

If you’re interested in learning more about our resources and support, please reach out to us.

Not an IACET member? Visit IACET to learn more about the accreditation process and the benefits.

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Last year, just 0.58% of Integrity Advocate learners required support during their exam. That’s less than one person for every hundred.  

Why is this number significant? In our conversations with clients and prospective customers, a resounding theme is the desire to keep support rates as low as possible. Learners require support for a number of reasons: device compatibility issues; download and installation issues; connectivity issues — each of these things takes time and effort to resolve, and leads to general frustration among participants. 

If you run online exams, qualifications or continuing education programming, ask yourself: what are these issues costing you? We break down some of these ‘hidden costs’ in a separate blog post, but we encourage all organizations to do an audit and really dig into the impact this is having on their bottom line. 

So, this begs the question: what are we doing differently? There isn’t any one answer — in reality, it’s a combination of multiple innovations, as well as an overarching commitment to the learner experience. That being said, here’s a look behind the scenes at the top five secrets to our industry-leading support. 

1. No installation, no plug-ins

Our number one secret to low support is to remove the biggest learner pain point: installation. Integrity Advocate is the only proctor that doesn’t require the learner to download and install an app or browser plug-in. This is particularly helpful in large organizations with device policies that may prohibit the installation of third-party software. Plus, it’s just easier for learners: simply log in, follow the instructions on screen and take their exam.  

2. Mobile device/tablet compatibility

Because Integrity Advocate works without plug-ins, it’s fully compatible with all mobile devices, tablets, Chromebooks and their operating systems. That’s great news for learners on the go; not only does it offer BYOD convenience, it eliminates panicked support calls from learners trying to get up and running on an unfamiliar device. Plus, Integrity Advocate has a low bandwidth protection for seamless operation in areas with poor wifi or mobile connectivity. 

3. No scheduling

Tech troubles aren’t the only frustration learners typically experience with online proctoring. There’s also scheduling. Requiring that participants complete their exam at a specific time negates the benefits of online learning — and creates additional admin hassles and support issues. Fortunately, Integrity Advocate’s services are all available on demand — any time, any place, with less stress for everyone. 

4. Privacy by design

Learners concerned about invasive proctoring systems will be happy to know that Integrity Advocate is built on Privacy by Design principles, which means we only collect the data we need, use it for its required purpose (ie — we don't sell it) and delete it as soon as possible. This leads to fewer support calls, data deletion requests and privacy issues. (As an added bonus, this greatly simplifies compliance with GDPR, CCPA and related legislation.)

5. Simple, easy to understand interface

By now it should be pretty clear that we’ve done a lot of backend work to make Integrity Advocate the easiest-to-use proctoring solution. But what does that look like in practice? Book a demo.

See? Simple. Easy. Secure. Our goal always has and always will be to provide the best service possible to our customers and we take great pride in leading the industry in terms of support rates.

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Key Takeaways

• June is National Safety Month, emphasizing the urgency for effective workplace safety training verification due to ongoing workplace injuries.
• In 2024, there were 4,337 worker fatalities from preventable causes, highlighting the need for genuine training engagement.
• Online safety training lacks accountability, often reducing training completion to merely clicking through modules without true understanding.
• Verified training completion can significantly lower workplace injuries, with organizations reporting up to a 50% reduction when using structured programs.
• Integrity Advocate’s platform addresses the accountability gap by ensuring verified completion of safety training through human-reviewed proctoring.

June is National Safety Month. At Integrity Advocate, we work with organizations in regulated industries every day, the people responsible for making sure workers know what to do, and can prove it. This month always sharpens that focus.

The National Safety Council puts real numbers behind why this matters. According to NSC data, 4,337 workers died from preventable causes on the job in 2024. That is a 5% decrease from 2023. Progress is happening. But preventable means exactly that; those deaths did not have to happen.

The Bureau of Labor Statistics adds more weight to the picture. Employers reported 2.5 million nonfatal workplace injuries and illnesses in 2024, down 3.1% from the year prior. The top three causes resulting in days away from work were contact incidents, overexertion, and slips, trips, and falls.

Source: Avetta Insights and Impact Report, 2025

The Problem Most Safety Programs Do Not Talk About

Most organizations operating in regulated industries have mandatory safety training programs in place. Certifications, compliance courses, onboarding modules. The infrastructure exists. What is harder to answer is whether that training actually reaches the people it is meant to protect.

There is a meaningful difference between a worker who was assigned a course and a worker who completed it, genuinely engaged with it, and can be held accountable for what they learned. That difference tends to surface at the worst possible moment.

We know from learning research that retention drops sharply when people can move through content without real engagement. Clicking through slides, finishing an assessment with a second browser tab open, or having a coworker complete a course on someone else’s behalf are not fringe scenarios. They happen. And in environments where a certification is supposed to reflect real knowledge, that creates a serious liability.

When Training Records Fail, This Is What Follows

When an incident occurs and an organization cannot demonstrate that its workers received and understood the required training, the consequences go well beyond the immediate human cost:

• Injury
• OSHA citations
• Legal exposure
• Workers’ compensation claims
• Audit failures

The data on what verified, consistent compliance produces is not ambiguous. OSHA’s own research shows that organizations with structured safety and health programs consistently outperform their peers on injury rates, workers’ compensation costs, and audit outcomes. The gap between organizations that treat compliance as a system and those that treat it as a checkbox shows up in the numbers every time.

The question every safety and compliance leader should be asking is not just whether training was provided. It is whether they can prove it was completed by the right person, with genuine engagement, in a way that will hold up to scrutiny.

Which Industries Face the Highest Risk

The industries with the highest rates of workplace injury are also the ones most likely to have mandatory certification and compliance training requirements. That overlap is not a coincidence. It is the reason training accountability matters so much in these sectors.

In none of these industries is training optional or aspirational, it is a legal requirement, a liability protection, and in many cases the most direct line between a worker going home at the end of a shift and not.

The Accountability Gap That Online Training Created

As organizations moved safety training online, the efficiency gains were real. Training became more scalable, more cost-effective, and more accessible for distributed workforces. Those benefits are not going away. Online delivery is now the standard in most regulated industries.

But it introduced a problem that does not get discussed enough. In a classroom or on a job site, there is inherent accountability: someone is present, someone is watching. When training moves to a screen, that oversight disappears unless you deliberately build it back in. And most organizations have not.

The result is that completion becomes the goal rather than competency. Workers click through slides. Assessments get finished with a browser tab open on the side. In some cases, a coworker completes a course on behalf of someone else. These are not edge cases, they are compliance failures waiting to be discovered.

Attorneys handling workplace injury claims put it plainly: employees are often described as “experienced” or “shown once,” which in practice becomes a substitute for structured, verified training. In a legal context, when something goes wrong, the question is not whether someone had been around the job long enough. It is whether they were properly equipped to do it safely and consistently under pressure. That distinction is what gets tested in litigation.

What protects organizations from that exposure is verified completion. Not just a timestamp that says someone clicked through a module, but a confirmed record showing the right person completed the training, engaged with the material throughout, and did not have assistance. That level of documentation is what separates a defensible compliance program from one that looks fine on paper until it is tested.

At Integrity Advocate, this is the problem we built our platform to solve. Our proctoring is browser-based with no software installation required, which matters because safety training does not happen in controlled computer labs. It happens on job sites, in field offices, on shared devices, by workers who are not at corporate desks. Every AI flag in our system is reviewed by a human before any decision is made. No completion is rubber-stamped. Every record is built to withstand scrutiny.

For safety and compliance leaders, that is not a nice-to-have. It is the difference between a training program that protects your organization and one that only appears to.

What Defensible Safety Training Records Actually Look Like

Organizations with mature safety training programs share a few consistent characteristics that separate verified compliance from paper compliance.

Closing the Loop on Workplace Safety

The NSC’s theme for National Safety Month this year is Moving Safety Forward. Moving forward requires more than updated content libraries and awareness campaigns, it requires closing the loop between training delivery and training verification.

The research is clear on this. Organizations that sustain long-term compliance programs do not just check a box year over year. They build systems where training is taken seriously, completion is verified, and records can withstand scrutiny. The 45% lower fatality rate among organizations with more than a decade of consistent compliance engagement is not a coincidence. It is the compounding effect of accountability done right, over time.

The organizations that will see meaningful, sustained reductions in preventable injuries over the next decade are the ones treating training accountability as a safety mechanism and not just an administrative requirement.

We are proud to work alongside the safety professionals, compliance officers, and learning leaders doing that work every day. If your organization delivers safety-critical training online and you are not confident you can answer who completed it, when, and under what conditions, that is a gap worth taking seriously.

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